Service Technician

Company: Patterson Companies
Location: Knoxville
Posted on: May 15, 2022

Job Description:

Patterson isn't just a place to work, it's a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
Job SummaryProvides onsite repair, installation and maintenance on a variety of dental products. Acts as a lead or main technical field contact for other departments needing assistance. Serves as a technical contact for assistance with the training and ongoing technical support for other technicians, sales staff and administrative staff. Follows manufacturer guidelines relative to the repair of devices.
Essential Functions

• Inventory Management: -Determines parts, supplies or tools needed to complete service requests. Uses, maintains and secures test devices and tools used to adjust, calibrate and repair equipment. Manages vehicle inventory and restocks as necessary. Returns defective modules, assemblies or parts to the local office and labels items.
• Vehicle Maintenance: -Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
• Install and/or Repair Dental Equipment: - -Repairs equipment to meet manufacturer's specifications. Performs standard system installations and tests the functionality of all components. Determines replacement components necessary for onsite service repairs. Follows specific manufacturer, federal/state, BHR guidelines for repairs. Complies with all company, OSHA or other agencies' policies related to asepsis. Completes all required service forms (work order entry, inventory, BRH forms, expense reports and/or purchase card statements, time sheet and equipment-related items). Independently makes assigned customer calls, diagnosing problems to a module or specific component level. - - - -
• Customer Relations: - -Provides technical support after initial installation of equipment, PC software and hardware. Ensures that service commitments are met within standard response times. Independently conducts site surveys at dental practices to determine the needs of the practice. Trains the office staff on proper operation and basic maintenance of the systems installed.
• Supervision: Needs to be the liaison between the equipment department and service department on installations. Assigns daily duties to team while keeping with the jobs timeline and reports any issues back to the inside team. Assists in training and mentoring other members of the team.
  Job QualificationsRequired Qualifications
  • High school diploma or equivalent
  • Must maintain a valid driver's license and good driving record
  • Microsoft Certified Systems Engineer (MCSE) certification or MCP
  • Experience with peripherals such as printers, backups, scanners and modems
  • Carpentry/plumbing/heating/electricity/electronics related experience
  • Computer skills in Windows-based programs
  • Ability to travel in vehicle for several hours in a day with occasional overnight stays
    Preferred Qualifications
    • Associate degree in a computer-related field or equivalent
    • Technical training in Bio-Med/electronics or related technical field
    • Experience in computer repair
    • Experience in category five cabling
    • Experience in TCP/IP networking
    • Excellent verbal and written communication skills
      Working ConditionsEnvironmental Factors
      • This position requires traveling to customer locations and providing services and support to customers.We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
        • Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
        • 401(k) Match Retirement Savings Plan.
        • Employee Stock Purchase Plan (ESPP).
        • Paid Time Off (PTO).
        • Holiday Pay & Floating Holidays.
        • Volunteer Time Off (VTO).
        • Educational Assistance Program (Tuition Reimbursement).
        • Full Paid Parental and Adoption Leave.
        • LifeWorks (Employee Assistance Program).
        • Patterson Perks Program.
          EEO StatementAs a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees' unique experiences and differences is what strengthens us and drives our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.
          We are Patterson. We welcome you.

Keywords: Patterson Companies, Knoxville , Service Technician, Professions , Knoxville, Tennessee