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Remote Support Technician

Company: VirtualVocations
Location: Knoxville
Posted on: June 24, 2022

Job Description:

A global animal-health technology and services company has a current position open for a Remote Support Technician.

Individual must be able to fulfill the following responsibilities:
Follow proper troubleshooting steps, ask clarifying questions, and discovers root cause of concerns
Answer and process incoming tech support contacts effectively and efficiently to optimize customer experience
Escalate issues as needed within Technical Support or to external groups
Skills and Requirements Include:

Previous technical support experience a positive
High School Degree or GED required
Adhering to Company policies, procedures, and directives
Working knowledge of Microsoft Windows OS
Strong verbal and written communication skills
Basic knowledge of computer hardware, database structure, and networks; with the ability to increase this knowledge

Keywords: VirtualVocations, Knoxville , Remote Support Technician, Professions , Knoxville, Tennessee

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