Shop Floor IT Support Technician

Company: MAHLE
Location: Morristown
Posted on: March 17, 2023

Job Description:

SUMMARY

Responsible for the day-to-day support of local facility and acts as Field Service support for those issues that cannot be resolved by the shared service center. Will be responsible for the hardware life cycle and for the coordination and disposal of obsolete equipment. Also responsible for the support of the shop floor IT environment, if applicable in the location.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Attends regular meetings with Local Support Team Lead and the other MAHLE IT Local Support Team members.
• Review tickets daily basis for the locations and ensure that all tickets that are assigned are resolved according to established SLA's.
• Responsible for support of shop floor infrastructure.
• If there are incidents or requests that cannot be resolved by local support staff, these get escalated to the appropriate MAHLE IT Team.
• Use Company software distribution package for the setup and imaging of new PC's.
• Responsible for the deployment, setup of new hardware.
• Responsible for new hire orientation to inform new employees on use of their new hardware and IT Support information.
• Responsible for the return or proper disposal of end of lease equipment.
• Follow up on resolution progress with other 2nd and 3rd level IT members in NA on issues that have been escalated.
• Meet with local site coordinator on a regular basis to help prioritize both incidents and requests so that the most critical issues are being worked on.
• Knowledgeable of MAHLE General IT Controls, insures that published guidelines and work instructions are being followed, and works with local support staff to insure needed evidence is being collected.
• Keeps in contact with key individuals at the locations to keep abreast of any support issues or IT needs.
• Verify that all IT services at the location are running as designed. Any issues that impact a service are reported to the applicable IT staff.
• Respond to the needs and questions of IT Customers concerning their access of resources on the network and the operation of various software programs.
• Remain abreast of changes in user and system software and hardware requirements.
• Ensure location backups are being done and applicable media is stored off site for disaster recovery needs.
• Travel may be required to help on special projects. QUALIFICATIONS
  • Associate's Degree in related Information Technology or Computer Science field plus three years related experience and/or training.
  • Working knowledge of DNS, DHCP, Active Directory (AD), SCCM, Workspace One and Microsoft Windows 10, Microsoft Servers and Services.
  • Printer Management and Deployment / Setup - Laser, LaserJet, Zebra, Label and Multi-Function Printers (Konica), plus Copiers and Scanners
  • Set up Mobile Phones
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    ...@MAHLE.COM Associated topics: customer support, desk, edi, information technology help desk, information technology support, support, system support, technical support, technical support specialist, troubleshoot

Keywords: MAHLE, Knoxville , Shop Floor IT Support Technician, Professions , Morristown, Tennessee