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Helpdesk Support Technician

Company: Skiltrek
Location: Oak Ridge
Posted on: May 25, 2023

Job Description:

Skiltrek is seeking for a Tier 1 Helpdesk Support Technician to join their team on a 6-month Contract-to-Hire opportunity! They are seeking for candidates with the required skills below:

1. Computer support in a call center environment - experience with taking tickets through an ITSM as well as phone support. Scenarios like password reset issues and connectivity issues are examples of trouble tickets experienced.

2. Experience supporting Microsoft office products, Chrome, Edge, One Drive client, and Windows

3. Proven experience providing effective and professional communication addressing moderately complex technical issues via telephone, chat support (ServiceNow Chat), and person-to-person.

4. Multi-factor authentication - know what it is.

About Us

Skiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Keywords: Skiltrek, Knoxville , Helpdesk Support Technician, Professions , Oak Ridge, Tennessee

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