Customer Service - Donor Support Technician
Company: CSL Plasma
Posted on: November 14, 2023
Job Description Summary
Responsible for preparing the donor, donor area and equipment for
the pheresis process.
Prepares the autopheresis machine for the pheresis process.
Monitors the donor and the pheresis process, responds to specific
alarms or signals that may occur during the process.
Disconnects the donor when the process is complete.
Maintains alertness and awareness to any reaction donor may have
during or after the pheresis process and notifies appropriate
Uses Personal Digital Assistant (PDA) to record incidents that
occur during the pheresis process, such as machine alerts and
alarms, volume variances and donor adverse events.
Uses PDA to link equipment and soft goods used in the pheresis
process to the appropriate donor.
Alerts Group Leader or Supervisor of donor flow issues.
Ensures the accurate recording of donor data in the electronic
donor information management system as outlined in the Standard
Operating Procedures (SOPs).
Understands the policies and procedures associated with hyper
immune programs at the center if applicable.
Maintains clean efficient work environment, and ensures sufficient
operating supplies and forms are available as needed. Follows all
Health Safety & Environmental (HSE) and Occupational Safety and
Health Administration (OSHA) policies and procedures. Promotes
safety in all actions.
Maintains confidentiality of all personnel, donor and center
May be cross-trained in other areas to meet the needs of the
Bilingual skills may be required, at the discretion of the
organization, to meet the needs of the business.
Perform job-related duties as assigned.
--- High school diploma or equivalent required
--- Minimum of three (3) months' work experience, preferably in
medical or health provider environment or equivalent combination of
education and experience
--- Must be able to perform basic math calculations
Working Conditions (physical & mental requirements)
--- Ability to understand, remember and apply oral and/or written
--- Ability to understand and follow basic instructions and
--- Must be able to see and speak with customers and observe
--- Occasionally perform tasks while standing and walking up to
100% of time
--- Reach, bend, kneel and have high level of manual dexterity
--- Occasionally be required to lift and carry up to 25 pounds
--- Fast paced environment with frequent interruptions
--- Frequently exposed to hazardous chemicals, extreme temperatures
and to blood borne pathogens --- Required to wear Personal
Protective Equipment while performing specific tasks or in certain
--- Required to work overtime and extended hours to support center
Note: All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, disability, veteran status, national
origin or other legally protected classifications.
CSL offers the following benefits for this full-time position, most
are effective the first day of hire: Options for health care
benefits, including choices of plans for medical and prescription
drug, dental, and vision coverage; Company-provided basic life
insurance and Short- and Long-Term Disability; the option to
participate in CSL's 401(k) Savings Program; Paid Time Off (PTO)
for use in connection with vacations, illness, and other personal
business; and paid observed holidays as designated by the
CSL offers the following benefits for this full-time position:
Options for health care benefits, including choices of plans for
medical, dental, and vision, prescription drug coverage;
Company-provided basic life insurance and Short- and Long-Term
Disability; the option to participate in CSL's 401(k) Savings
Program; Paid Time Off (PTO) for use in connection with vacations,
illness, and other personal business; and paid observed holidays as
designated by the Company. For more information on CSL Plasma
benefits visit https://cslbenefits.com/cslp .
About CSL Plasma
CSL Plasma is one of the world's largest collectors of human
plasma. Our work helps to ensure that people with rare and serious
diseases are able to live normal, healthy lives. We are committed
to our work because lives depend on us. Learn more about CSL Plasma
We want CSL to reflect the world around us
As a global organization with employees in 35+ countries, CSL
embraces diversity and inclusion. Learn more about Diversity &
Do work that matters at CSL Plasma!
CSL makes all employment decisions without regard to race, color,
religion, national origin, ancestry, age, sex, gender, pregnancy,
disability, marital status, sexual orientation, gender identity,
genetic information, military status, protected veteran status
(specifically status as a disabled veteran, recently separated
veteran, armed forces service medal veteran, or active duty wartime
or campaign badge veteran) or other classification protected by
applicable US federal, state or local law. CSL complies with all
applicable employment laws, including but not limited to Title VII
of the Civil Rights Act of 1964, the Americans with Disabilities
Act, the Fair Labor Standards Act, and the Immigration Reform and
Control Act. https://www.cslbehring.com/careers/eeo-statement
Keywords: CSL Plasma, Knoxville , Customer Service - Donor Support Technician, Professions , Knoxville, Tennessee
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