System Support Technician I
Company: Knoxville TVA Employees Credit Union
Posted on: September 13, 2019
Responsible for providing system support to all branch and
department personnel, with an emphasis on personal computer
hardware troubleshooting and problem resolution.
Provide primary point of contact for all incoming calls, instant
messages (IMs), and emails to the IT Department with the goal of
solving the issue remotely.
Address assigned Help Desk requests within a reasonable amount of
time, with either a resolution of the issue or an escalation of the
request, keeping the employee informed throughout the process.
Process computer equipment service calls or repairs.
Perform preventative maintenance on PCs, printers, scanners and
Build/Image new personal computers.
Maintain an organized and clean work area.
Follow all Credit Union policies, procedures and regulations.
Represent the Credit Union in a professional manner (including but
not limited to appearance, behavior and performance).
Maintain regular and predictable attendance.
Work cooperatively with others.
All other duties as assigned.POSITION COMPETENCIES:Service -
Excellent interpersonal skills and professional demeanor.
Job Knowledge - Technically and professionally skilled in all
position responsibilities and duties. Seeks new skills and
opportunities for self-development.
Quality - Ability to be flexible and have a service-oriented view
to fulfill member, staff and Credit Union needs. Perform tasks with
a high level of accuracy while maintaining attention to detail.
Team Work - Ability to work as a team as well as independently to
meet goals and objectives and to meet the needs of all members.
Analytical - Work systemically and logically to resolve problems,
identify causation and anticipate unexpected results. Manage issues
by drawing on own experience and knowledge and calls on other
resources as necessary.
Communication - Ability to handle situations with tact and respect.
Ability to maintain confidentiality of member and Credit Union
Initiative - Demonstrate a desire to do the job to the best of
ability and have a desire to learn new techniques and skills.
Planning/Organizing - Ability to work under deadlines with frequent
interruption; and the ability to balance multiple
projects/activities with varying deadlines.
Quantity - Ability to meet established goals.
Education/Experience - Associates Degree in Information Technology
or equivalent from a two-year college or technical school required.
Related technical certifications preferred. Minimum 1-2 year
previous Help Desk experience preferred.
Qualifications and Requirements - Individual must possess the
knowledge skills and ability required to execute the essential
functions in a satisfactory manner.
Language - Ability to read and interpret documents such as
operating instructions, and policies and procedures. Ability to
write correspondence and use proper grammar, punctuation and
spelling. Ability to speak effectively before groups.
Mathematical - Ability to add and subtract two digit numbers and to
multiply and divide. Ability to perform these operations using
units of American money.
Reasoning - Ability to use sound reasoning in order to carry out
detailed written or oral instructions. Ability to deal with
problems involving a few concrete variables in standardized
situations. Possess analytical and problem-solving skills to assist
members using independent judgment.
- Travel is required frequently. May be required to travel to
various work locations, both local and surrounding counties.
- Responsibilities may require off site attendance at seminars or
meetings with consultants, professional, or community groups.
- Position requires flexible hours, including occasional and/or
- Able to routinely stand, sit; occasionally bend, stoop, and
crawl; and rarely push/pull, lift or carry loads up to 50
- Maintain access to reliable transportation and drive as
required to accomplish assignments.
- Movements frequently and regularly require using back, legs,
wrists, hands, and/or fingers.
- Average, ordinary, visual acuity necessary to prepare or
inspect documents or products, or operate machinery. Close vision
(clear vision at 20 inches or less with or without corrective
lenses), distance vision (clear vision at 20 feet or more with or
without corrective lenses), and color vision (ability to identify
and distinguish colors) necessary to inspect computers or
- Ability to hear average or normal conversations and receive
ordinary information. The noise level in the work environment will
vary based on location.
- Work is typically done in the office at the company's principal
place of business or branches.
Equal Opportunity/Affirmative Action Employer D/V. Drug Free
Workplace. Knoxville TVA Employees Credit Union is an E-Verify
Keywords: Knoxville TVA Employees Credit Union, Knoxville , System Support Technician I, Professions , Knoxville, Tennessee
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