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System Support Technician I

Company: Knoxville TVA Employees Credit Union
Location: Knoxville
Posted on: September 13, 2019

Job Description:


Responsible for providing system support to all branch and department personnel, with an emphasis on personal computer hardware troubleshooting and problem resolution.


Provide primary point of contact for all incoming calls, instant messages (IMs), and emails to the IT Department with the goal of solving the issue remotely.

Address assigned Help Desk requests within a reasonable amount of time, with either a resolution of the issue or an escalation of the request, keeping the employee informed throughout the process.

Process computer equipment service calls or repairs.

Perform preventative maintenance on PCs, printers, scanners and card machines.

Build/Image new personal computers.

Maintain an organized and clean work area.

Follow all Credit Union policies, procedures and regulations.

Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).

Maintain regular and predictable attendance.

Work cooperatively with others.

All other duties as assigned.POSITION COMPETENCIES:Service - Excellent interpersonal skills and professional demeanor.

Job Knowledge - Technically and professionally skilled in all position responsibilities and duties. Seeks new skills and opportunities for self-development.

Quality - Ability to be flexible and have a service-oriented view to fulfill member, staff and Credit Union needs. Perform tasks with a high level of accuracy while maintaining attention to detail.

Team Work - Ability to work as a team as well as independently to meet goals and objectives and to meet the needs of all members.

Analytical - Work systemically and logically to resolve problems, identify causation and anticipate unexpected results. Manage issues by drawing on own experience and knowledge and calls on other resources as necessary.

Communication - Ability to handle situations with tact and respect. Ability to maintain confidentiality of member and Credit Union information.

Initiative - Demonstrate a desire to do the job to the best of ability and have a desire to learn new techniques and skills.

Planning/Organizing - Ability to work under deadlines with frequent interruption; and the ability to balance multiple projects/activities with varying deadlines.

Quantity - Ability to meet established goals.


Education/Experience - Associates Degree in Information Technology or equivalent from a two-year college or technical school required. Related technical certifications preferred. Minimum 1-2 year previous Help Desk experience preferred.

Qualifications and Requirements - Individual must possess the knowledge skills and ability required to execute the essential functions in a satisfactory manner.

Language - Ability to read and interpret documents such as operating instructions, and policies and procedures. Ability to write correspondence and use proper grammar, punctuation and spelling. Ability to speak effectively before groups.

Mathematical - Ability to add and subtract two digit numbers and to multiply and divide. Ability to perform these operations using units of American money.

Reasoning - Ability to use sound reasoning in order to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Possess analytical and problem-solving skills to assist members using independent judgment.


  • Travel is required frequently. May be required to travel to various work locations, both local and surrounding counties.

    • Responsibilities may require off site attendance at seminars or meetings with consultants, professional, or community groups.

      • Position requires flexible hours, including occasional and/or regular Saturdays.

        • Able to routinely stand, sit; occasionally bend, stoop, and crawl; and rarely push/pull, lift or carry loads up to 50 pounds.

          • Maintain access to reliable transportation and drive as required to accomplish assignments.

            • Movements frequently and regularly require using back, legs, wrists, hands, and/or fingers.

              • Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery. Close vision (clear vision at 20 inches or less with or without corrective lenses), distance vision (clear vision at 20 feet or more with or without corrective lenses), and color vision (ability to identify and distinguish colors) necessary to inspect computers or machinery.

                • Ability to hear average or normal conversations and receive ordinary information. The noise level in the work environment will vary based on location.

                  • Work is typically done in the office at the company's principal place of business or branches.

                    Equal Opportunity/Affirmative Action Employer D/V. Drug Free Workplace. Knoxville TVA Employees Credit Union is an E-Verify participant.

Keywords: Knoxville TVA Employees Credit Union, Knoxville , System Support Technician I, Professions , Knoxville, Tennessee

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