Elavon Sales Support Rep 1

Company: Elavon Merchant Services
Location: Knoxville
Posted on: February 15, 2020

Job Description:

Elavon Sales Support Rep 1 Provides product, system, sales process, and contract support to Elavon's internal sales teams and/or external sales partners (Independent Sales Organizations, Agent/Referral Banks and Third Party POS Vendors). Provides product support (including terminal, software, value add products) which includes feature functionality, live demonstrations as well as system integration and development tools. Assists sales staff in identifying the appropriate contract for new merchant relationships. Researches and resolves compensation issues for both internal and external sales staff. Processes third party certification requests as well as validating certified vendors on the Elavon platform. Maintains internal websites with current information on card schemes and pricing, and notifies sales teams of changes. Basic Qualifications - High school diploma or equivalent - One to two years of clerical or related experience Preferred Skills/Experience - Proficient computer skills, especially Microsoft Office applications - Ability to manage multiple tasks/projects and deadlines simultaneously - Ability to identify and resolve exceptions and to interpret data - Proven customer service/relations skills - Excellent interpersonal, verbal and written communication skills - Some knowledge of the Payments Industry, Elavon product and system knowledge helpful Sales Support Tennessee-TN-Knoxville 1st - Daytime

Keywords: Elavon Merchant Services, Knoxville , Elavon Sales Support Rep 1, Sales , Knoxville, Tennessee