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Client Service Representative

Company: Inova Payroll, Inc.
Location: Knoxville
Posted on: March 28, 2020

Job Description:

This position is critical to overall client satisfaction and requires a high level of attention to detail and accuracy.--The CSR performs a variety of duties with the objective of processing payrolls for clients, helping onboard new clients, and supporting existing clients.ESSENTIAL DUTIES AND RESPONSIBILITIESProvide value added customer service through maintaining good working relationships, timely response to questions and inquires.Coordinate and perform a variety of complex payroll/HR duties in the preparation, processing, and maintenance of payroll, salary, and benefit calculations so that client employees are always paid accurately and on time.Collect, analyze, update and reconcile payroll data on a weekly, bi-weekly, monthly, quarterly and annual basis.Research and analyze discrepancies and process appropriate payroll and benefit adjustment entries.Perform the calculation and application of garnishment deduction orders.Prepare supplemental payrolls as needed.Review and balance payroll and benefit data for regular and variable payrolls to ensure accuracy of reporting and distribution of funds.Resolve payroll support issues with clients as needed.OTHER DUTIES AND RESPONSIBILITIESKnowledge of applicable laws, codes, regulations, standards, methods and practices related to payroll and employee benefits; basic accounting principles as related to payroll processing; standard office practices and procedures.Ability to research, analyze and retrieve data to prepare and maintain complex payroll records, summaries and reports. Strong organizational and communication skillsDetail orientated, with ability to focus on and comprehend numerical and financial dataCommunicate effectively in both oral and written form; follow detailed directions; set priorities and organize work to meet deadlines.Establish and maintain cooperative working relationships with those contacted during the course of work; assist in training and coordinating the work of other staff assigned to the section/department.Must possess drive and enthusiasm and thrive in a team environment.Maintain positive attitude and follow direction of immediate managerEDUCATION, EXPERIENCE, LICENSE or CERTIFICATIONSThree to five years of full-time payroll experience preferred.Payroll/HR service bureau experience preferred.Previous working experience in Customer Service.

Keywords: Inova Payroll, Inc., Knoxville , Client Service Representative, Sales , Knoxville, Tennessee

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