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Front Desk Agent

Company: Westgate Resorts
Location: Pigeon Forge
Posted on: April 9, 2021

Job Description:

Job Description Effectively check guests into and out of the resort by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Greets, registers, and assigns rooms to guests.
  • Issues room key and escort instructions to Bellhop.
  • Date stamps, sorts, and racks incoming mail and messages.
  • Transmits and receives telephone messages.
  • Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
  • Keeps records of room availability and guests' accounts.
  • Computes bill, collects payment, and makes change for guests.
  • Makes and confirms reservations.
  • Posts charges such as room, food, liquor, or telephone, to ledger.
  • Makes restaurant, transportation, or entertainment reservation, and arranges for tours.
  • Assists guests with deposit of guests' valuables in hotel safe or safe deposit box.
  • Nightly bucket checks
  • Able to listen and find solutions to guests problems

Keywords: Westgate Resorts, Knoxville , Front Desk Agent, Sales , Pigeon Forge, Tennessee

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