KnoxvilleRecruiter Since 2001
the smart solution for Knoxville jobs

Guest Service Agent - Hampton Inn Knoxville Airport

Company: Hampton Inn Knoxville Airport
Location: Alcoa
Posted on: April 10, 2021

Job Description:

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:


-Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
-> Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
-Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
-> Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
-Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
-Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
-Receive, input, retrieve and relay messages to guestsWhat are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

-Hospitality - We're passionate about delivering exceptional guest experiences.
-Integrity - We do the right thing, all the time.
-Leadership - We're leaders in our industry and in our communities.
-Teamwork - We're team players in everything we do.
-Ownership - We're the owners of our actions and decisions.
-Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:

-Quality
-Productivity
-Dependability
-Customer Focus
-Adaptability What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Keywords: Hampton Inn Knoxville Airport, Knoxville , Guest Service Agent - Hampton Inn Knoxville Airport, Sales , Alcoa, Tennessee

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Salesperson-1
Description: Job DescriptionWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, (more...)
Company: Advance Auto Parts
Location: Sweetwater
Posted on: 04/13/2021

Mac Tools Route Sales / Outside Sales Distributor - Full Training
Description: Job title: Mac Tools Route Sales / Outside Sales Distributor - Full Training br br Job description: br br Build a Great Career and a Quality Life with Mac Tools. br br Feel the freedom and (more...)
Company: Mac Tools
Location: Lake City
Posted on: 04/13/2021

Salesperson
Description: Job DescriptionWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, (more...)
Company: Advance Auto Parts
Location: Lenoir City
Posted on: 04/13/2021


Licensed Medicare Insurance Agent - We're all about the CREAM, Come Make it with Us!
Description: Considered the gold rush of insurance, Assurance, a Prudential company, is actively looking for independent health insurance agents WITH AHIP certification Residential Insurance License required to (more...)
Company: ASSURANCE Independent Agents
Location: Alcoa
Posted on: 04/13/2021

Licensed Medicare Insurance Agent - Make Bank in 2021 Selling Medicare Insurance
Description: Considered the gold rush of insurance, Assurance, a Prudential company, is actively looking for independent health insurance agents WITH AHIP certification Residential Insurance License required to (more...)
Company: ASSURANCE Independent Agents
Location: Rose Hill
Posted on: 04/13/2021

Customer Service/Sales
Description: Job Description Position Purpose: br Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates (more...)
Company: The Home Depot
Location: Maynardville
Posted on: 04/13/2021

Licensed Medicare Insurance Agent - Work whenever, free leads, 100% autonomy
Description: Considered the gold rush of insurance, Assurance, a Prudential company, is actively looking for independent health insurance agents WITH AHIP certification Residential Insurance License required to (more...)
Company: ASSURANCE Independent Agents
Location: Lenoir City
Posted on: 04/13/2021

ASSURANCE Independent Agents: Licensed Medicare Insurance Agent
Description: Job DescriptionConsidered
Company: ASSURANCE Independent Agents
Location: Lenoir City
Posted on: 04/13/2021

Licensed Medicare Insurance Agent - Massive Marketing Spend to Generate Leads for You
Description: Considered the gold rush of insurance, Assurance, a Prudential company, is actively looking for independent health insurance agents WITH AHIP certification Residential Insurance License required to (more...)
Company: ASSURANCE Independent Agents
Location: Knoxville
Posted on: 04/13/2021

Front Desk Guest Services Rep Full & Part Time Available Starting at $11
Description: Front Desk Guest CareWe are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role (more...)
Company: Concord Hospitality
Location: Knoxville
Posted on: 04/13/2021

Log In or Create An Account

Get the latest Tennessee jobs by following @recnetTN on Twitter!

Knoxville RSS job feeds