Guest Service Rep - Homewood Suites Knoxville
Company: McKibbon Hospitality
Location: Knoxville
Posted on: April 10, 2021
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Job Description:
What Makes a McKibbon Hotel Front Desk Agent?The hotel front
desk agent is often the first person to interact with guests,
providing exceptional customer service. As the friendly face of the
property, the front desk agent has a relatable personality and a
great desire to work with people. You are responsible for
communicating in a welcoming and efficient manner, while ensuring
that guests' needs are properly addressed. We offer competitive
compensation and benefits, a tight-knit and supportive work
environment, plus numerous opportunities for professional
development and advancement. Become part of our family and see why
so many of our associates have made McKibbon Hospitality their
career home.A Day in the Life: * Provide exceptional customer
service* You will anticipate guests' needs, respond promptly and
acknowledge all guests in a timely manner.* You will maintain
positive guest relations at all times.* You will resolve guest
complaints and ensure guest satisfaction.* You will maintain a
complete knowledge of: hotel features/services, hours of
operations, room rates, special packages and promotions, daily
house count and expected arrivals/departures, and scheduled daily
group activities.* You will process all guest check-ins, and verify
registration information with the guest.* You will handle
overbooked or 'walked' guests.* You will accept and record wake-up
call requests.* You will communicate pertinent guest information to
designated departments/personnel (i.e., special requests, amenity
delivery).* You will resolve discrepancies on the room status
report with housekeeping.* You will train with and learn Food and
Beverage operations to fill in as needed.Job Requirements:*
Previous experience working as a front desk agent or in a similar
role* A high school diploma or equivalent vocational training
certificate* Experience working at a hotel establishment (highly
desired)* Flexible work schedule* Proficiency with computers* Basic
math skills* The ability to provide excellent customer service and
maintain a professional demeanor at all times* The ability to input
and access information in the property management system and/or
points-of-sale system* Great verbal and written communication
skills* The ability to create a fun and supportive working
environment
Keywords: McKibbon Hospitality, Knoxville , Guest Service Rep - Homewood Suites Knoxville, Sales , Knoxville, Tennessee
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