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Call Center Agent

Company: RemX Specialty Staffing
Location: Knoxville
Posted on: September 23, 2022

Job Description:


Are you looking for a career with a national technology company that helps service the insurance industry? We are looking for Call Center agents to help handle -customer questions, escalations, and be able to walk customers through basic troubleshooting or setup processes. This is a Direct Hire opportunity for Customer Service and Technical Support focused individuals.
Pay: -$18-$22 depending on experienceLocation: -Knoxville, TN - 3 days onsite; 2 days remoteSchedule: -flexibility from 8am-8pm Monday - Friday
Key Responsibilities:


  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Respond promptly to customer inquiries.
  • Communicate with customers through various channels (i.e., phone, email, chat, etc.).
  • Resolve customer complaints and de-escalate situations or escalate to team lead or Manager and/or other internal resources necessary
  • Knowledgeable in our products and services
  • Keep records of customer interactions, transactions, comments, and complaints.


    Job Requirements

    Requirements:

    • 1 year of recent call center experience
    • Longevity in previous roles

Keywords: RemX Specialty Staffing, Knoxville , Call Center Agent, Sales , Knoxville, Tennessee

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