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Front Desk Agent

Company: Exploria Resorts
Location: Sevierville
Posted on: November 26, 2022

Job Description:

Gatlinburg Town Square by Exploria Resorts is seeking a Full-Time Front Desk Agent to join our team! What does Exploria Resorts have to offer? Great Benefits, Employee Referral Program, Employee and Family room rate discounts, great culture and leadership, growth opportunities, and more! $14.00/hr Schedule: 1st, 2nd & 3rd shifts (weekends required) Location: Gatlinburg Town Square by Exploria Resorts (414 Historic Nature Trail, Gatlinburg, TN 37738) Job Summary: The Front Desk Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner, by assisting with the reservations. They provide a welcoming attitude and are proficient in all service questions and requests. Responsibilities and Duties: Assist guests with check-in and check-out procedures Assist with walk-in reservations Answer incoming calls and field to appropriate departments Respond to all inquiries both over the phone and in person Make key cards and replacements for rooms Resolving issues for guests Qualifications and Skills: High School diploma or equivalent Customer service experience Basic proficiency in Microsoft Word, Excel and Outlook Required Competencies: Must be able to convey information and ideas clearly, both oral and written. Must work well in fast paced, high-pressure situations. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.Job Type: Full-timePay: $14.00 per hourBenefits: 401(k) Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insuranceSchedule: 8 hour shift Day shift Holidays Self-determined schedule Weekend availabilityWork Location: One location

Keywords: Exploria Resorts, Knoxville , Front Desk Agent, Sales , Sevierville, Tennessee

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