Hospitality Agent
Company: Careerbuilder-US
Location: Gatlinburg
Posted on: January 26, 2023
Job Description:
Job Description Tour Desk Agents will welcome our guests, go
over any previously agreed upon incentives, and will prepare our
prospective buyers for their tours. Duties
- Effectively check guests into and out of the tour assignments
for that morning
- Coordinate the general office administration for the Vice
President of the VOA.
- Provide clerical assistance to the General Manager and Senior
Management as necessary
- Help with routine and special projects for the Vice President,
General Manager and/or Senior Management
- Assist with researching, resolving, and documenting internal
and external issues
- Compile and distribute daily and weekly statistical data to
members of management, including reports and spreadsheet
information about the resorts
- Coordinate general office administration including
correspondence, photocopying, file maintenance, and supply
inventory
- Answer multi phone lines, take messages and answer general
questions regarding complaints and inquiries Qualifications To
perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Education and Experience A High school diploma or general
education degree (GED); or one year or more of related experience
and/or training; or equivalent combination of education and
experience. Language Skills Ability to read and interpret documents
such as safety rules, TSA Laws and Regulations, operating and
maintenance instructions, and procedure manuals. Have the ability
to write routine daily reports and communicate issues to your
Supervisor. Demonstrate and utilize your ability to speak
effectively and provide excellent customer service to groups of
customers/owners/guests or team members. Mathematical Skills
Ability to calculate figures and amounts such as discounts,
interest, commissions, proportions, percentages, Reasoning
Abilities - Ability to solve practical problems and deal with a
variety of concrete variables in situations where only limited
standardization exists. Ability to interpret a variety of
instructions furnished in written, oral, diagram, or schedule form.
Physical Demands The physical demands described here are
representative of those that must be met by a team member to
successfully perform the essential functions of this job. While
performing the duties of this job, the team member is regularly
required to talk or hear. The team member frequently is required to
stand, walk, and sit. The team member is occasionally required to
use hands to finger, handle, or feel and reach with hands and arms.
-Specific vision abilities required by this job include close
vision, distance vision, and color vision. Work Environment - The
work environment characteristics described here are representative
of those a team member encounters while performing the essential
functions of this job. -Additional Information Why Westgate?
- Comprehensive health benefits - medical, dental and vision
- Paid Time Off (PTO) - vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay
benefit
- Family benefits including pregnancy, and parental leave and
adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital
Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise,
resorts, restaurants, entertainment, etc.) -
- Advancement & development opportunities
- Community Involvement Programs
- Westgate Resorts prides ourselves on the safety and health of
our team members against Covid-19 and follows all applicable laws
and guidelines Westgate Resorts is an Equal Employment Opportunity
employer.All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, protected veteran
status, disability status or any other protected status under
federal, state or local law. If you have a disability and believe
you need a reasonable accommodation in order to complete your
application or any part of the recruiting process, please email
WGAccommodations@wgresorts.com with the job title and the location
of the position for which you are applying. PandoLogic. Keywords:
Guest Service Agent, Location: Gatlinburg, TN - 37738 , PL:
555593641
Keywords: Careerbuilder-US, Knoxville , Hospitality Agent, Sales , Gatlinburg, Tennessee
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