Teller (Member Services Rep I - Bearden)
Company: Knoxville TVA Employees Credit Union
Location: Knoxville
Posted on: May 25, 2023
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Job Description:
Our Mission is to help Members grow financially.
Our Vision is to be Members' First Choice for all Financial
Services.
We can achieve these goals through our commitment to providing
excellent service to our membership and our communities. And it all
starts with YOU! We are looking for a service-minded individual to
join our team in order to continue to provide the high-quality
service our members expect from us.
Our full-time team members enjoy a wealth of benefits including
employer-paid medical and dental insurance premiums, competitive
pay, and a 401(k) plan with an employer match. The great service we
provide to our Members is reflected in our team environment and the
professional development opportunities our positions offer. People
Helping People is what we do every day.
Submit your application to us today and let us be the First Choice
for your new career journey!
About Us:
Knoxville TVA Employees Credit Union is a not-for-profit,
Member-owned, and locally operated financial institution serving
the financial needs of its communities of Membership. We have 25
locations throughout East Tennessee and we serve more than 264,000
Members. The Credit Union helps Members grow financially by
offering a variety of accounts including: checking, savings and
investments. Also offered are competitive loan rates on new and
used autos and recreational vehicles, mortgages, personal loans and
credit cards.
Pay: Starting Range is $17.00 - $19.00, depending on work
experience
Benefits:
PRIMARY RESPONSIBILITIES:
Teller Functions:
Greet and welcome members in a professional manner. Provide prompt,
efficient and accurate service in the processing of
transactions.
Accurately process all teller transactions including deposits,
withdrawals, and loan payments within established limits, and in
accordance with Credit Union policy.
Maintain cash drawer or cash dispenser with minimal
discrepancies
Maintain accurate, up-to-date knowledge of applicable federal and
state laws and regulations.
Perform other teller duties such as issuing money orders,
processing debit card disputes, issuing temporary and cashier's
checks, ordering checks, opening and closing sub-accounts and
processing stop payments.
Respond to member requests, problems and complaints. Answer member
questions regarding account issues, products and services and
perform account maintenance.
Review account information for restrictions and funds availability.
Provide member with information on account status.
Analyze and research account issues.
May serve as the branch Membership Officer or Security Specialist.
May review completed loans and/or titles to ensure accuracy. Train
to operate the vault, balance the ATM, open/close the branch, as
needed.
May open new membership accounts.
May process, close and disperse consumer loan applications.
Work as a productive and contributive team member of both the
branch and Credit Union team to reach set goals. Each individual is
responsible for contribution to the overall goals of the branch and
the Credit Union.
Service:
Meet and exceed members' expectations while maintaining quick and
efficient service.
Follow Service Standards at all times.
Counsel members about Credit Union products and services based upon
members' needs. Promote services based upon members' needs.
Educate and assist members with electronic and online services,
such as online banking, mobile applications, remote deposit.
Standards:
Follow all Credit Union policies, procedures and regulations.
Represent the Credit Union in a professional manner (including but
not limited to appearance, behavior and performance).
Maintain regular and predictable attendance.
Work cooperatively with others.
All other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
Excellent interpersonal skills and professional demeanor. Ability
to handle situations with tact and respect.
Ability to develop relationships with members to meet financial
services needs through the relevant suggestion and referral of
Credit Union products and services.
Excellent verbal and written communication skills. Ability to speak
clearly and relay messages without confusion. Ability to read and
understand documents such as policies and procedures, operating and
maintenance instructions. Ability to write routine reports and
correspondence and use proper grammar, punctuation and
spelling.
Ability to operate related computer applications including Word,
Excel and email, and other business equipment including adding
machine, copier, coin and money counting machines and telephone.
Proficient typing skills required.
Possess analytical and problem solving skills to assist members
using independent judgment. Ability to use sound reasoning in order
to carry out detailed written or oral instructions.
Ability to perform tasks with a high level of accuracy while
maintaining attention to detail. Must be able to perform tasks in a
fast-paced environment and multi-task effectively.
Work cooperatively with team members and demonstrate the Credit
Union's "One Team, One Mission" operational attitude.
Demonstrate a desire to do the job to the best of ability and have
a desire to learn new techniques and skills.
Ability to maintain confidentiality of member information.
Possess necessary mathematical skills to perform teller
functions.
WORK CONDITIONS:
Able to routinely stand, sit; occasionally bend, stoop, and crawl;
and rarely push/pull, lift or carry loads up to 25 pounds, drive as
required to accomplish assignments. This job may require lifting
coin bags in excess of 50 pounds.
Movements frequently and regularly require using back, legs,
wrists, hands, and/or fingers.
Average, ordinary, visual acuity necessary to prepare or inspect
documents or products, or operate machinery.
Ability to hear average or normal conversations and receive
ordinary information. The noise level in the work environment will
vary based on location.
Work is typically done in the office at the company's principal
place of business or branches.
May be required to travel to various work locations, both local and
surrounding counties.
Maintain access to reliable transportation.
Responsibilities may require off site attendance at seminars or
meetings with consultants, professional, or community groups.
Position requires flexible hours, including Saturdays.
QUALIFICATIONS :
EDUCATION/CERTIFICATION:
High school graduate or equivalent
REQUIRED KNOWLEDGE:
Individual must possess the knowledge, skills and abilities
required to execute the primary responsibilities in a satisfactory
manner. Must successfully complete teller test at the conclusion of
teller training. May complete New Accounts and Lending
training.
EXPERIENCE REQUIRED:
Cash handling and service-industry experience strongly preferred.
Some positions may require teller, new accounts, or lending
experience.
Equal Opportunity Employer/Protected Veterans/Individuals with
Disabilities
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Knoxville TVA Employees Credit Union, Knoxville , Teller (Member Services Rep I - Bearden), Sales , Knoxville, Tennessee
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