Sales Associate III - Sevierville
Company: Tapestry, Inc.
Location: Sevierville
Posted on: May 25, 2023
Job Description:
We believe that difference sparks brilliance, so we welcome
people and ideas from everywhere to join us in stretching what's
possible.At Tapestry, being true to yourself is core to who we are.
When each of us brings our individuality to our collective
ambition, our creativity is unleashed. This global house of brands
- Coach, Kate Spade New York, Stuart Weitzman - was built by
unconventional entrepreneurs and unexpected solutions, so when we
say we believe in dreams, we mean we believe in making them happen.
We're always on a journey to becoming our best, but you can count
on this: Here, your voice is valued, your ambitions are supported,
and your work is recognized.A member of the Tapestry family, we are
part of a global house of brands that has unwavering optimism and
is committed to being innovative and wholly inclusive. Visitpage to
learn more about Tapestry's commitment to equity, inclusion, and
diversity.We are currently seeking a Sales Associates to join our
team atTanger Outlets Seviervillestore in Seviervile, TN.This
position is set as a Sales Associate III, the level III standard
weekly hours are 4-19 (average 18 hours). This is a flexible
schedule around availablity and works well with school, job sharing
etc.The Sales Associate role is an integral part of the store's
overall success and efficiency: demanding direct attention to our
brand commitment when servicing our customers and driving results.
Responsible for upholding Coach's Service and Selling Models,
creating a positive first impression, building on-going customer
relationships through a personalized experience, and leaving a
positive, lasting impression. The successful individual will
leverage their proficiency in Sales to...
Understands organizational objectives
and makes decisions that align with Company priorities Takes
ownership and is committed to delivering results, while remaining
actively aware of personal and store metrics; and creates personal
sales and clienteling strategies in partnership with the management
team. Creates short- and long-term strategies to achieve personal
metrics and performance goals Takes ownership of personal survey
results and creates plans to improve and overcome areas of
opportunity Represents Coach as a brand ambassador Demonstrates
Coach's Selling and Service expectations at all times Understands
changes in local market with potential impact on business
performance and supports the execution of local sales strategies
and tactics Drives business through sales strategies, clienteling,
sourcing new customers and maintaining on-going productive
relationships with customers Creates positive impressions with
customers by bringing best self to work through attire consistent
with Coach's Guide to Style Builds credibility and trust as a
personal fashion advisor by communicating fashion awareness and a
strong knowledge of competition. Provides in-depth product
knowledge, including features, benefits, current offerings, and
overall product value. Remains aware and is clearly able to
communicate current pricing and promotional strategy to customers.
Discusses product features and builds the sale by leveraging
cross-selling skills and abilities. Cross-sells and encourages
beneficial product add-ons that relate to the customer's shopping
needs Sensitive to customers' needs and tailors approach by reading
cues Attends to the unique and individual shopping needs of each
customer. Works with multiple customers simultaneously and breaks
away as appropriate Follows up with customers consistently and
genuinely to influence/close the sale Flexes personal selling
techniques to contribute to overall store financial results Builds
lasting and loyal relationships with customers Leverages Coach's
tools and technology to support relationship building and
clienteling efforts Creates enthusiasm and positivity for a shared
vision and mission Promotes and endorses a team selling environment
Fosters an environment of teamwork, trust and collaboration with
internal and external customers Remains solution oriented; is
adaptable and flexible to changing business and store needs
Welcomes feedback and adapts behaviors as appropriate Maintains a
calm and professional demeanor at all times OPERATIONS:
Ensures all daily tasks are completed
without negatively impacting service or Coach standards Completes
daily operational tasks including maintaining store (sales floor
and backroom), cash wrap and visual merchandising to Coach
standards consistently and in a timely manner Maintains a clean and
tidy selling floor at all times Adheres to all applicable retail
policies and procedures including POS, Operations and Asset
Protection procedures Replenishes inventory on sales floor as
needed Supports Store Inventory Process by processing shipment,
stocking shelves, replenishing sales floor, maintains strong
organizational standards as it relates to product both in the
stockroom and on the sales floor. Supports cash-wrap when needed to
process purchases, returns, and exchanges. Efficiently processes
customer transactions: Purchase, Return, Exchange, Found Order etc.
Effectively helps to prepare store by organizing functional areas,
performs routine cleaning, maintains strong organizational
standards and maintains visual merchandising expectations.
Additional Requirements Experience: 1- 3 years of previous sales
experience, preferably in a luxury retail service environment.
Possesses current knowledge of fashion trends and competition in
the marketplace. Education: High school diploma or equivalent;
college degree preferred. Technical: Knowledge of cash register
systems, basic computer skills (including the ability to use
iPad/laptop, Mobile POS and Internet), utilize walkie talkie,
understand and read price and product release sheets. Physical:
Ability to execute at a fast pace. Ability to communicate
effectively with customers and team. Ability to maneuver the sales
floor, sales shelves, and stock room; climbing, bending, and
kneeling are required. Ability to frequently lift and carry up to
25 pounds and, at times, lift and carry product/cartons up to 50
pounds to process product shipment/transfers Schedule: Ability to
meet Coach Scheduling & Availability Expectations, including
ability to work a flexible schedule, including nights, weekends,
and holidays high retail traffic and sales days including but not
limited to the day after Thanksgiving, Memorial Day, Christmas Eve,
Mother's Day, etc.). Note: This document serves only as a sample of
job duties and responsibilities and does not include an exhaustive
list of all performance requirements. Tapestry, Inc., parent
company of the Coach brand, is an equal opportunity and affirmative
action, employer and we pride ourselves on hiring and developing
the best people. All employment decisions (including recruitment,
hiring, promotion, compensation, transfer, training, discipline and
termination) are based on the applicant's or employee's
qualifications as they relate to the requirements of the position
under consideration. These decisions are made without regard to
age, sex, sexual orientation, gender identity or expression,
genetic characteristics, race, color, creed, religion, ethnicity,
national origin, alienage, citizenship, disability, marital status,
military status, pregnancy, or any other legally-recognized
protected basis prohibited by applicable law. Visit Coach at
www.coach.com.Our Competencies for All Employees
- Courage: Doesn't hold back anything that needs to be said;
provides current, direct, complete, and "actionable" positive and
corrective feedback to others; lets people know where they stand;
faces up to people problems on any person or situation (not
including direct reports) quickly and directly; is not afraid to
take negative action when necessary.
- Creativity: Comes up with a lot of new and unique ideas; easily
makes connections among previously unrelated notions; tends to be
seen as original and value-added in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and
requirements of internal and external customers; gets first-hand
customer information and uses it for improvements in products and
services; acts with customers in mind; establishes and maintains
effective relationships with customers and gains their trust and
respect.
- Dealing with Ambiguity: Can effectively cope with change; can
shift gears comfortably; can decide and act without having the
total picture; isn't upset when things are up in the air; doesn't
have to finish things before moving on; can comfortably handle risk
and uncertainty.
- Drive for Results: Can be counted on to exceed goals
successfully; is constantly and consistently one of the top
performers; very bottom-line oriented; steadfastly pushes self and
others for results.
- Interpersonal Savvy: Relates well to all kinds of people, up,
down, and sideways, inside and outside the organization; builds
appropriate rapport; builds constructive and effective
relationships; uses diplomacy and tact; can diffuse even
high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a
relentless and versatile learner; open to change; analyzes both
successes and failures for clues to improvement; experiments and
will try anything to find solutions; enjoys the challenge of
unfamiliar tasks; quickly grasps the essence and the underlying
structure of anything.Our Competencies for All People Managers
- Strategic Agility: Sees ahead clearly; can anticipate future
consequences and trends accurately; has broad knowledge and
perspective; is future oriented; can articulately paint credible
pictures and visions of possibilities and likelihoods; can create
competitive and breakthrough strategies and plans.
- Developing Direct Reports and Others: Provides challenging and
stretching tasks and assignments; holds frequent development
discussions; is aware of each person's career goals; constructs
compelling development plans and executes them; pushes people to
accept developmental moves; will take on those who need help and
further development; cooperates with the developmental system in
the organization; is a people builder.
- Building Effective Teams: Blends people into teams when needed;
creates strong morale
and spirit in his/her team; shares wins and successes; fosters open
dialogue; lets people finish and be responsible for their work;
defines success in terms of the whole team; creates a feeling of
belonging in the team.Tapestry, Inc. is an equal opportunity and
affirmative action employer and we pride ourselves on hiring and
developing the best people. All employment decisions (including
recruitment, hiring, promotion, compensation, transfer, training,
discipline and termination) are based on the applicant's or
employee's qualifications as they relate to the requirements of the
position under consideration. These decisions are made without
regard to age, sex, sexual orientation, gender identity, genetic
characteristics, race, color, creed, religion, ethnicity, national
origin, alienage, citizenship, disability, marital status, military
status, pregnancy, or any other legally-recognized protected basis
prohibited by applicable law. Visit Tapestry, Inc. atBASE PAY RANGE
TO
Keywords: Tapestry, Inc., Knoxville , Sales Associate III - Sevierville, Sales , Sevierville, Tennessee
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