Patient Service Rep I
Company: Covenant Health Inc.
Location: Oak Ridge
Posted on: May 27, 2023
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Job Description:
Overview
Patient Service Representative, Oak Ridge Gastroenterology
Full time, 80 hours per pay period, Day shift
Covenant Medical Group is Covenant Healths employed and managed
medical practice organization, with more than 300 top Physicians
and providers spanning the continuum of care in 20 cities
throughout East Tennessee. Specialties include cardiology,
cardiothoracic surgery, cardiovascular surgery, endocrinology,
gastroenterology, general surgery, infectious disease, neurology,
neurosurgery, obstetrics and gynecology, occupational medicine,
orthopedic surgery, physical medicine and rehabilitation, primary
care, pulmonology, reproductive medicine, rheumatology, sleep
medicine and urology
Position Summary:
Provide administrative coverage for the patient service functions
related to the check-out operations of the physician practice.
Collect and process encounter form data. Collect and total
outstanding balances and payments for services rendered. Balance
work and computer at end of day.
Recruiter: Bradley Sparks -- bsparks2@covhlth.com --
865-374-5382
Responsibilities
+ Maintain established departmental policies and procedures,
objectives, quality assurance program and safety standards.
+ Schedule patient visits with providers following established
procedures and protocols. Obtain patient social demographic and
medical complaint information necessary to schedule patients with
appropriate providers. Answer all telephone calls and route
accordingly.
+ Complete registration process to include obtaining accurate
reason for visit, current demographic information and verification
of insurance coverage. Prepare patient chart and encounter form,
and obtain necessary authorizations as required for billing and/or
medical treatment. Receive and record changes in patient
information.
+ Demonstrate familiarity with insurance procedures; demonstrate
knowledge of which plan the provider(s) participate.
+ Assists in filing medical records as requested or needed.
+ Enhance professional growth and development through participation
in educational programs, current literature, in-service meetings
and workshops.
+ Attend meetings as required and participates on committees as
directed.
+ Perform other duties as assigned or requested.
+ Collaborate with the patient, physician and other care team
members as part of a team based approach to overall patient
care.
Qualifications
Minimum Education:
None specified; will accept any combination of formal education
and/or prior work experience sufficient to demonstrate possession
of the knowledge, skill and ability needed to perform the essential
tasks of the job, typically such as would be equivalent to a high
school diploma or GED. Preference may be given to individuals
possessing a HS diploma or GED.
Minimum Experience:
One (1) year customer facing/customer service and/or medical office
experience preferred. Must have excellent communication skills.
Licensure Requirement:
None
For information on Oak Ridge Gastroenterology:
https://www.orgastro.com/
Apply/Share
Job Title Patient Service Rep I
ID 3712365
Facility Covenant Medical Management
Department Name Oak Ridge Gastroenterology
Keywords: Covenant Health Inc., Knoxville , Patient Service Rep I, Sales , Oak Ridge, Tennessee
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