Customer Service Representative BPO
Company: Edfinancial Services
Location: Knoxville
Posted on: May 27, 2023
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Job Description:
Edfinancial Services of Knoxville, TN is looking to hire 20
full-time Customer Service Representatives. Are you a customer
service rockstar who is ready to make a big impact by helping
customers? Would you like to join a stable and growing local
company where there is potential for career growth? If so, please
read on!
This Customer Service Representative position earns a base wage of
$13.00 - $14.00/hour, depending on education level. We also offer
great benefits and perks, with an additional $4.27/hour for
medical, dental, vision, a flexible spending account (FSA), or a
health savings account (HSA). We offer 11 paid holidays, generous
paid time off (Vacation and Sick) that starts to accrue on your
first day, experienced supportive leadership, and a positive
team-oriented culture. If this sounds like the right opportunity
for you, apply today!
ABOUT EDFINANCIAL We continue to grow and 2022 was the best year in
our company's 30-year history. We are a contractor for the
Department of Education and provide assistance to students and
families across the nation. In these concerning economic times, you
will have peace of mind knowing we are a solid company, and there
is always work to be done. We hire people who are looking for more
than just a job. We love to promote from within 99% of entry-level
employees who stay with us for more than 2 years will be given the
opportunity to expand their skills, by learning different
functional areas, and many will join our leadership team. We have a
casual work environment, but we are serious about making sure our
employees have a voice and feel like they are a part of the team.
We have a department dedicated to improving the culture of our
company and keeping the Edfamily informed! We believe that happy,
engaged employees add value to our company. We do our best to hire
friendly, down-to-earth people who make good team members. We
promote a healthy work-life balance even offering a flexible mental
health day for self-care. We also emphasize personal development
through our tuition reimbursement and leadership development
programs.
A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE As a
Customer Service Representative, you are the first line of
communication for our clients on the phone, through chat, or email.
Whether answering simple questions or solving complex problems, you
are patient and friendly. You always put yourself in the callers'
shoes and listen carefully to their needs. The key to your success
is that you never give up or lose your cool. You are all about
following through and resolution. Most of our customers are
appreciative of our exceptional service, but occasionally one of
them is frustrated. You don't take it personally, and your
professionalism and kindness usually turn things around. You will
have round-the-clock support from senior agents and leaders who are
just a phone call or chat message away when you need assistance.
You get great satisfaction out of making the student loan
experience easy for busy students and graduates!
QUALIFICATIONS FOR A CLIENT SERVICE REPRESENTATIVE
We will train the right person on the technical aspects of our
software and best practices. Do you have excellent communication
skills, both written and verbal? Are you comfortable talking on the
phone? Do you enjoy building relationships with people? Are you
team-oriented? Do you have creative problem-solving skills? If so,
you might just be perfect for this BPO Client Relations Customer
Service Representative position!
WORK SCHEDULE This position requires flexibility to work evenings,
based on our business needs. During peak seasons throughout the
year hours of operation are extended so that we can serve all the
customers who need our help.
Hours of Operation (EST)
Monday 8:00 a.m. - 9:00 p.m.
Tuesday - Wednesday 8:00 am - 8:00 pm
Thursday - Friday 8:00 am -6:00 pm
Saturday - Sunday closed
Peak Hours of Operation (EST)
May vary
PEAK PERIODS
--- Jan - Mar
--- Jul - Aug
--- Oct
READY TO JOIN OUR TEAM? We understand your time is valuable and
that is why we have a very quick and easy application process. If
you feel that you would be right for this customer service job,
please fill out our initial 5-minute, mobile-friendly application.
We look forward to meeting you!
Salary Description
$17.27-$18.27
Keywords: Edfinancial Services, Knoxville , Customer Service Representative BPO, Sales , Knoxville, Tennessee
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