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Sales Operations Planning Specialist

Company: VirtualVocations
Location: Knoxville
Posted on: September 17, 2023

Job Description:

A company is looking for a Sales & Operations Planning Specialist.
Key Responsibilities:

Monitor agent working shifts and report areas of opportunity to management
Run and post daily call center reports
Process real-time exception requests and update the Workforce Management system


3+ years' experience in a call center environment
1+ years' Workforce Management experience
6-months experience with NICE Workforce Optimization WFM Tool, IEX
Experience and understanding of call center dynamics
Proficiency with Microsoft Office, especially focused in Excel

Keywords: VirtualVocations, Knoxville , Sales Operations Planning Specialist, Sales , Knoxville, Tennessee

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