Sales Operations Planning Specialist
Company: VirtualVocations
Location: Knoxville
Posted on: September 17, 2023
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Job Description:
A company is looking for a Sales & Operations Planning
Specialist.
Key Responsibilities:
Monitor agent working shifts and report areas of opportunity to
management
Run and post daily call center reports
Process real-time exception requests and update the Workforce
Management system
Qualifications:
3+ years' experience in a call center environment
1+ years' Workforce Management experience
6-months experience with NICE Workforce Optimization WFM Tool,
IEX
Experience and understanding of call center dynamics
Proficiency with Microsoft Office, especially focused in Excel
Keywords: VirtualVocations, Knoxville , Sales Operations Planning Specialist, Sales , Knoxville, Tennessee
Click
here to apply!
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