Insurance Agent Customer Service Rep - $18-$20/hr
Company: Foundever
Location: Knoxville
Posted on: April 18, 2024
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Job Description:
About us:
This position requires you to be on-site
Must live with 50 miles of the Knoxville TN site: 11221 Outlet Dr.
Knoxville, TN 37922
At Foundever, we deliver leading customer experience (CX) solutions
to global clients that offer their consumers many products
including, life and health and property and casualty insurance,
financial services, technical and warranty support, roadside
assistance as one of the largest global providers of CX products.
All calls are inbound calls only - no cold calling.
At Foundever, experience is everything:
An award-winning culture built on 35+ years of industry-leading
experience and a commitment to improving the employee experience.
Every great customer conversation starts with a great employee
experience Whether you are onsite (location) or working from home,
depends on the results of your assessment and interview. You will
thrive using your compassion skills to help customers, while our
paid training and benefits help you prioritize your financial,
physical and mental well-being to give you a sense of purpose in
your role.
We believe in investing in our agents and helping them to achieve a
career goals. You will have the opportunity to grow within the
company and encourage you to do so.
We pay for your training, testing, and insurance licensing!
Interact with customers, clients, insurance carriers and internal
sources to provide coverage information and provide policy
recommendations
Complete a variety of day-to-day client service transactions,
including policy endorsements, certificates, binders, cancellations
or other tasks
Weekly review of quality standards, metrics, and performance
The primary function of the position is to receive, review and
process calls regarding customer's insurance policies. Callers may
have questions regarding the policy coverage, billing, or the need
to modify the policy. *About 30% of all calls are billing related -
and military pay days fall on the 1st and 15th of each month. We
see a significant amount of billing calls on/around those days.
Additionally, while new hires wait for their license to come in
from the state, they will ONLY be taking billing calls.
Skills, Knowledge, & Abilities:
Benefits:
Requirements:
Must be at least 18 years of age
Must have a HS Diploma or GED Equivalent
Preferred 6 months-1 year of relevant work experience
Must have open availability during hours of operation
This position requires you to be on-site
Must live with 50 miles of the Knoxville TN site: 11221 Outlet Dr.
Knoxville, TN 37922
Military Friendly
Foundever is a 2024 Military Friendly Employer. We are proud
partners of Military On Source, Military Spouse -Employment
Partnership and other veterans organizations. We recognize the
commitment it takes to serve our country and value the unique
skills and experience veterans bring to the workforce. Experience
built on integrity, leadership, discipline, dedication and
respect.
EEO
Foundever is committed to selecting, developing, and rewarding the
best person for the job based on the requirements of the work to be
performed and without regard to race, age, color, religion, sex,
creed, national origin, ancestry, citizenship, disability/handicap,
marital status, protected veteran status, uniform status, sexual
orientation, pregnancy, genetic information, gender identity and
expression, or any other basis protected by federal, state or local
law. The Company forbids discrimination of all kinds, whether
directed at Associates, applicants, vendors, customers, or
visitors. This policy applies to all terms and conditions of
employment, including recruitment, hiring, promotion, compensation,
benefits, training, discipline, and termination.
Get to know us at www.foundever.com and connect with us on
Facebook, LinkedIn and Twitter. Associated topics: agent, broker,
commission, customer, health, inside sales, life insurance agent,
life insurance sales, retail, sales agent
Keywords: Foundever, Knoxville , Insurance Agent Customer Service Rep - $18-$20/hr, Sales , Knoxville, Tennessee
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