In-House Marketing Agent

Company: Exploria Resorts
Location: Pigeon Forge
Posted on: September 2, 2024

Job Description:

What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits includingHealth insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more!In-House Concierge Agent-Full-Time$14/Hour + Commissions (Average $120,000/year)Open Availability RequiredLocation: Gatlinburg Town Square by Exploria ResortsJob SummaryThe In-House Concierge Agent will work with speaking to and soliciting qualified In-House guests including owners, exchangers, and renters to attend our vacation ownership presentation or owners update presentation when they arrive at the resort. The In-House Concierge Agent will also be responsible for pre-booking owners arriving at the resort using branded and scripted scripts prior to their arrival to attend the Owner Update Presentation.Responsibilities and Duties:

• Must be motivated and interact with guests to build excitement and prepare them for the presentation.
• Delivers a branded and scripted marketing pitch for each guest type.
• Books qualified In-House guests for a Vacation Ownership or Owner Update Presentation.
• Maintains the site minimum standard for tour production set by management.
• Provides guests with site and area information upon request.
• Remains current on all area attractions, events, and dining options.
• Reports all negative customer experiences to management.
• Responsible for attending all staff meetings and training, as requested by management.
• Performs accurate accounting and reporting of all shift(s) details as directed by the manager.
• Adhere to company standards and maintain compliance with all policies and procedures.
• All other duties assigned by management.Qualifications and Skills:
  • High School Diploma or Equivalent.
  • 1 year of In-House Marketing or OPC experience is preferred.
  • Computer proficiency in Microsoft Word, Excel, and Outlook.
  • Basic mathematical skills, including the ability to calculate percentages and discounts.
  • Must be able to work flexible hours, nights, holidays, and weekends.
  • Good telephone skills and face-to-face people skills.Required Competencies:
    • Excellent customer service skills.
    • Excellent time management skills, including the ability to organize and manage multiple priorities.
    • Ability to establish and maintain cooperative working relationships with internal and external customers.
    • Able to use sound judgment; and work independently, with minimal supervision.Required
      Preferred

      Job Industries

      • Hotel & Hospitality

Keywords: Exploria Resorts, Knoxville , In-House Marketing Agent, Sales , Pigeon Forge, Tennessee