Customer Service/Tech Support Agent
Company: Foundever
Location: Morristown
Posted on: September 23, 2024
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Job Description:
Sykes and Sitel are now Foundever---
At Foundever, we deliver leading CX solutions to global industry
clients, including customer service, technical support and warranty
options. All our calls are inbound calls only - no cold calling. We
invest in our people by providing paid training along with growth
and development opportunities, for example 84% of our managers are
internal promotions.
Foundever supports iPhone/ Android devices. For an optimal
experience in the application process and to ensure your security,
please install the latest updates on your mobile device.
Responsibilities:
Qualifications:
A fantastic opportunity
The primary function of the role is to be the first point of
contact for clients and deliver professional and high-quality
customer service. This could include dealing with customers,
clients, or third-party contacts and complaints. You will be
empowered to take initiative, as well as follow established
procedures, processes and systems to provide a resolution for the
customer.
You'll Enjoy
An award-winning culture built on 35+ years of industry-leading
experience and a commitment to improving the employee experience.
Enjoy working on site! You will thrive using your compassion skills
to help customers, while our paid training and benefits help you
prioritize your financial, physical and mental well-being to give
you a sense of purpose in your role.
About Foundever---
Foundever--- is a global leader in the customer experience (CX)
industry. With 170,000 associates across the globe, we're the team
behind the best experiences for 750+ of the world's leading brands,
from Fortune 500 companies to local startups. We know every action
taken, no matter how small, has a significant impact. Our employees
savor the small moments and celebrate the big wins with our clients
and with each other. Supporting +9 million customer conversations
every day in +60 languages across 45 countries, Foundever combines
innovative thinking and digital solutions - including self-service,
artificial intelligence (AI), and data-driven analytics - with the
expertise and empathy of our employees to Create Connection. Value
Conversation.
Get to know us at www.foundever.com and connect with us on
Facebook, LinkedIn and Twitter.
EEO
Foundever is committed to selecting, developing, and rewarding the
best person for the job based on the requirements of the work to be
performed and without regard to race, age, color, religion, sex,
creed, national origin, ancestry, citizenship, disability/handicap,
marital status, protected veteran status, uniform status, sexual
orientation, pregnancy, genetic information, gender identity and
expression, or any other basis protected by federal, state or local
law. The Company forbids discrimination of all kinds, whether
directed at Associates, applicants, vendors, customers, or
visitors. This policy applies to all terms and conditions of
employment, including recruitment, hiring, promotion, compensation,
benefits, training, discipline, and termination. Associated topics:
answer, call center, call center representative, call center
specialist, clerk, customer service specialist, intern, phone,
service agent, service representative
Keywords: Foundever, Knoxville , Customer Service/Tech Support Agent, Sales , Morristown, Tennessee
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here to apply!
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