KnoxvilleRecruiter
the smart solution for Knoxville jobs

Call Center Agent

Company: Vanderbilt Mortgage & Finance, Inc.
Location: Knoxville
Posted on: March 17, 2019

Job Description:

Vanderbilt Mortgage and Finance, Inc. was established in 1974 and currently services over 200,000 loans. Our strength as an organization is rooted in the quality of our people and products. We are an equal opportunity employer committed to creating a diverse workforce.-- Furthermore, we're financially strong, with a reputation for leading the industry with unsurpassed products, a broad range of services and a coast-to-coast presence.-- And we're professionally strong, from entry level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. As a member of our team, we will equip you for success, you'll enjoy excellent benefits, opportunities for growth and an encouraging culture that supports work/life balance. POSITION SUMMARY: Call Center Agents exist to service non-delinquent active status loans and provide a world-class customer experience. ESSENTIAL FUNCTIONS: Attends two-week training class with completion of on-going training courses throughout career.Delivers a world-class customer experience by providing the highest level of customer service on every call.Handles various types of inbound customer service phone calls, including general questions, complaints, website navigation, payments, escrow, claims, PMI and document requests while also maintaining focus on first call resolution.Documents all contacts, verifying customer contact information, reason for call, and resolution.Ensures all Call Center SLAs are met and maintained each month.Assists new hires during training and orientation.Promotes teamwork and overall call center success and works to achieve goals given every month.Promotes company image through professional service and actions.Performs other duties as assigned. -- QUALIFICATIONS: High School Diploma or Equivalent required, college a plus.Computer competency with Microsoft Office and typing skills at minimum 25 wpm.Great attention to detail and organizational skills.Ability to work in a team environment.Experience in a call center environment preferred, but not required. -- PHYSICAL DEMANDS: Must be able to remain in a stationary position 75% of the time. Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.75% communication methods completed over the phone.-- Must be able to exchange accurate information at all times.Ability to identify and assess account status and determine appropriate process.Constantly works in an indoor temperature controlled, sealed window office environment. -- BENEFITS: 401(K) includes 100% company match of the first 4%Medical and Dental Plan with Prescription Coverage and VisionPaid Time Off days and holidaysTuition AssistanceWellness Programs and On-site workout facilityOn-site restaurantBONUSES!!! -- -- -- Knoxville News Sentinel.Category: Customer Service, Keywords: Call Center Representative

Keywords: Vanderbilt Mortgage & Finance, Inc., Knoxville , Call Center Agent, Sales , Knoxville, Tennessee

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Sales and Service Representative III (Universal Banker)
Description: Position Description: br As one of the largest family-controlled banks in the US, FCB promotes a positive collaborative work environment, work life balance, excellent benefits and an opportunity to (more...)
Company: First Citizens Bank
Location: Asheville
Posted on: 03/23/2019

Call Center Sales Representative - Part Time - SiriusXM
Description: Job Description br Are you looking for something more than a job At DialAmerica, we want to make sure that work is more than just a four-letter word. We want you to be part of something that you enjoy (more...)
Company: DialAmerica
Location: Knoxville
Posted on: 03/23/2019

Customer Service - Independent Beauty Sales Consultant
Description: We are currently hiring new professional, highly motivated and self sufficient IBSC Independent Beauty Sales Consultants to sell our skin care and cosmetic beauty products. This is a genuine job online (more...)
Company: Mommy Jobs Online
Location: Knoxville
Posted on: 03/23/2019


AVON Independent Sales Representative (Johnson City,TN)
Description: Work how you'd like and where you'd like, make your own schedule.It doesn't matter if you come from Customer Service, Accounting, Marketing, Administrative or any other field or if you are just looking (more...)
Company: Avon
Location: Johnson City
Posted on: 03/23/2019

Outside Sales Representative
Description: Outside Sales Representative Client Reference Code: 235586 At A Glance Full-time sales role good for students, grads, and people who appreciate flexibility, with potential for advancement and no ceiling (more...)
Company: Spectrum
Location: Cleveland
Posted on: 03/23/2019

Call Center Sales Representative - Part Time - SiriusXM
Description: Call Center Sales Representative - Part Time - SiriusXM Job Description Are you looking for something more than a job At DialAmerica, we want to make sure that work is more than just a four-letter word. (more...)
Company: DialAmerica
Location: Knoxville
Posted on: 03/23/2019

Tax Expert - CPA, Enrolled Agent or Practicing Attorney - Evenings and Weekends - Remote Seasonal
Description: Overview br br Join Our Virtual Tax Network br br At Intuit, our mission is to power prosperity around the world. Tax experts support that mission to our TurboTax customers by: providing valuable (more...)
Company: Intuit
Location: Knoxville
Posted on: 03/23/2019

Call Center Sales Representative - Night Shift
Description: Job Description br br Are you looking for something more than a job At DialAmerica, we want to make sure that work is more than just a four-letter word. We want you to be part of something that you (more...)
Company: DialAmerica
Location: Knoxville
Posted on: 03/23/2019

Life Insurance Agent (Remote) - Free leads
Description: Life Insurance Agent Remote - Free leads Join ASSURANCE, and access our leading edge insurance selling platform as an independent, licensed agent. Ours is the first and only platform to pair top insurance (more...)
Company: Assurance
Location: Johnson City
Posted on: 03/23/2019

Vending Route Sales Driver Needed in the Sevier, Hamblen, Jefferson and Newport Counties in Knoxvill
Description: Vending Route Sales Driver Needed in the Sevier, Hamblen, Jefferson and Newport Counties in Knoxville, TN As they say, The early bird gets the worm Let me ask you Do you like to start your day early (more...)
Company: Five Star Food Service
Location: Knoxville
Posted on: 03/23/2019

Log In or Create An Account

Get the latest Tennessee jobs by following @recnetTN on Twitter!

Knoxville RSS job feeds