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Group Sales Consultant

Company: Regal Entertainment Group
Location: Knoxville
Posted on: July 14, 2019

Job Description:

Requisition Number 19-2371 Post Date 6/27/2019 Title Group Sales Consultant Status Full Time Location Regal Cinemas - Corporate City Knoxville State TN Description Summary: The Group Sales Consultant is an entry-level position supporting the Group Sales business unit. The Group Sales Consultant handles large call volume via the toll free number, as well as make outbound concierge calls. The Group Sales Consultant

must inform, supply necessary customer service, sell to and/or book all incoming group reservations via phone and internet for potential and existing clients.

Essential Duties and Responsibilities include the following. Other duties may be assigned.



  • Process group reservations and private screenings requests.
  • Data entry.
  • Facilitate excellent customer service on incoming & outgoing service calls for the Group Sales business.
  • Manage the group booking system.
  • Confirm and follow up on existing Group Sales reservations.
  • Communicate with theaters concerning group reservations.
  • Respond to theater questions surrounding the Group Sales process, products and procedures.
  • Regular and consistent attendance.


    Requirements Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals

    with disabilities to perform the essential functions.

    Professional Skills:



    • Must be able to obtain working knowledge of the CRM and Call Centre.
    • Exceptional telephone etiquette and communication skills.
    • Excellent customer service skills with the ability to handle unhappy customers.
    • A "can-do" positive attitude.
    • Excellent organization skills.
    • Ability to multi-task.


      Education/Experience:

      High school diploma or equivalent (GED). Theatre operational experience preferred

      Certificates, Licenses, Registrations:

      None

      Language Ability:

      Must have good reading, writing and speaking skills to effectively communicate with studios, managers, and co-workers.

      Math Ability:

      Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to develop and interpret charts.

      Reasoning Ability:

      Perform under pressure and/or opposition at times relying on your own independent judgment and knowledge to decide the best directions and solutions. While representing the company, the marketing coordinator will be required to determine answers to questions

      and situations which may be socially or politically volatile. Execution and communication of such solutions are often in the public eye.

      Computer Skills:

      Microsoft Outlook, Word, Excel, database software.

      Supervisory Responsibilities:

      This position has no direct supervisory responsibilities.

      Work Environment:

      The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

      functions.

      The noise level in the environment is moderate.

      Physical Demands:

      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

      functions.

      While performing the duties of this job the employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The vision requirements include:

      close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is occasionally required to lift up to 50 pounds.

Keywords: Regal Entertainment Group, Knoxville , Group Sales Consultant, Sales , Knoxville, Tennessee

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