FEI Care Coordinator

Company: Helen Ross McNabb Center
Location: Knoxville
Posted on: March 20, 2026

Job Description:

Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work…make the decision to work where you are valued! Join the McNabb Center Team as the FEI Care Coordinator today! The FEI Care Coordinator Duties: Responsibilities include serving a minimum of 15 families at time for a period of 90 days post-crisis intervention. Duties also include meeting with families, coordinating supports for monthly Family Team Meetings (FTM), and organizing monthly family engagement activities. JOB PURPOSE/SUMMARY Summary of role of team : "Family Empowerment Initiative" or "FEI" provides support to low-income families, children ages birth (0) to eighteen (18), and their caregivers. This includes, but is not limited to, intensive services, crisis services, self-sufficiency through trauma informed services, case coordination, peer support, parent/caregiver education, and family engagement strategies. Summary of position : The Care Coordinator provides trauma-informed, family-centered services to children and youth experiencing a mental health crisis, including those referred from mobile crisis units, crisis stabilization units, walk-in centers, emergency departments, psychiatric hospitals, and other acute care settings. The Care Coordinator provides linkage to community resources, clinical services, and natural supports related to the child/youth. Engagement in both person, and collateral contacts required. Staff will be an active participant in FTM to create the Individualized Services Plan (ISP). TYPICAL WORKING CONDITION/ENVIRNMENT This position spends the majority of their time working at Knox Children & Youth (C&Y) Center, and seeing individuals in their homes and community. With program development, attendance to community and Center running meetings is required. In person attendance is preferred. JOB DUTIES/RESPONSIBILITIES This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. 1. Direct Care Initial Contact: Make initial contact with the referred family within twenty-four (24) hours of receiving the referral. Initial Visit : Provide initial intake in partnership with the Peer Support Specialist visit within 72 hours of referral. First Month of Services: Conduct a minimum of one face-to-face, in-home visit or one telephonic or video contact with the family each week during the first month of services. Second and Third Months of Services : Conduct a minimum of one face-to-face, in-home visit or one (1) telephonic or video contact with the family each week during months two and three. Ensure that at least one of these weekly contacts is a face-to-face, in-person visit every other week during months two and three. One face-to-face, in person meeting can be the monthly FTM. Complete an Eligibility Assessment and Assessment Plan for each eligible Low-income family within ten business days of initial contact. 2. Quality Care Responsible for ensuring all phases and activities of the Wraparound Process are done to the high quality and fidelity - accountable to family team. Provide outreach and engagement to families upon referral to the program by conducting initial phone contact and the intake process with the assistance of the Peer Support Specialist (PSS). Complete an assessment of the family including Child and Adolescent Needs and Strengths (CANS) assessment, Caregiver Strain Assessment, and other national evaluation tools to develop a care plan. In partnership with the PSS, provide face-to-face direct service hours to families including support, referrals and assistance with the development of positive parenting, safety planning, basic life skills and parenting a child/youth with special needs. In collaboration with the PSS, assist families in developing a list of individuals they want to attend the Family Team Meetings. Ensure that the wraparound process is family driven and that families experience ongoing participation in and ownership of their care plans. Provide liaison functions for the team members and service providers. In collaboration with the PSS, creation of the family team and scheduling of case conferences/family team meetings in collaboration with PSS and family members. As a result of the family team process, develop, and coordinate Individual Service Plan (ISP) with the family and PSS. Linkage to community resource, clinical services, and natural supports related to the child/youth. Be available for crisis calls; collaborate to provide support during the crisis and following the crisis. Ensure that crisis safety plan and assessment are completed, in collaboration with all service providers. Skill building with child/youth as appropriate. Maintain and build community relations, through education and advocacy and participating in external meetings such as the Community Advisory Board (CAB), Council on Children's Mental Health (CCMH) meeting and other meetings related to children/youth and families. Collaborate with program supervisor to train staff, provide field case consultation and support to new staff. Encourage youth and family voice and choice. Be knowledgeable and sensitive to the culture of the youth and family and effectively convey that to team members. Empathize with families. Focus on empowering children/youth and families. Display strong organizational skills and be a self-starter. Strong desire to help people. Promote active listening. Be flexible. Be able to articulate the strengths of the youth and family to team members. Celebrate and acknowledge differing points of view. Manage potentially tense and/or uncomfortable situations and conversations'. Be able to reframe negative comments into need statements. Summarize key points. Be able to brainstorm an evaluate ideas without judgment. Promote and support the consensus of effective action plans. Provide continued focus on goals setting and goal attainment. Provide continuous check-ins with team members. Monitor and support team members to complete assigned action steps. Knowledge of children and youth who have emotional and behavioral disorders. Knowledge and experience with the juvenile justice, education, and/or other child-serving systems. Desire to help and support families, with strong customer services skills. Commitment to system of care principles, cultural competency and effective teamwork. 3. Complete all documentation in compliance with CARF, insurance and funding standards. Maintain up-to-date case records on each client, family, including weekly contact reports, service agreements, evaluations, and termination summaries. Completes and signs EMR progress notes within two business days of encounter. Ensures that all clients have an up to date ROI, care plan, crisis plan, consent to contact after discharge, DLA-20, and updated signature admissions page every 6 months, and as needed. Creates and coordinates treatment interventions that are reflected in progress note documentation based on the ISP goals. Provides completed Daily Contact Logs to supervisor by date assigned. Attends supervision with program supervisor. 4. Team Atmosphere Participate in teamed-based supervision meetings. Team maintenance and transition coordination. Display effective communication. Be approachable and engaging. Ability to promote teams that are cohesive and promote trust. Display a knowledge of child serving systems and local resources. Works effectively as a team contributor on all assignments. Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Is expected to have regular and predictable attendance, and the ability to work cooperatively with others. Demonstrates a consideration and concern for fellow workers and their jobs and promotes harmonious relationships and attitudes. Accepts additional assignments and/or changes in assignment and/or work. Promotes an environment in which the culture and spiritual beliefs of the individual are respected. 5. Completion of expected monthly productivity report, to be provided to supervisor by the 5th of the following month. COMPENSATION: Starting salary for this position is approximately $19.34 /hr based on relevant experience and education. Schedule: Primary working hours are Monday through Friday, and should be provided at times that meet the needs to the families served. On site supervision is preferred, and position must be available via phone if a function of the position requires being out of office. Travel : Equipment/Technical Competency : Position requires working knowledge of Excel, Word, Microsoft Office, and any other platforms required by funders. Position requires regular use of a computer, and appropriate phone etiquette. Position is required to respond to all voicemails, emails and messages within 24 hours. Equipment/Technology: Position requires a cell phone, in the event staff need to contact the position when not in the office. Cell phone may be provided by the Center or reimbursement for these expenses is considered. QUALIFICATIONS - FEI Care Coordinator Experience / Knowledge: Must possess a minimum of B.A or B.S. degree in social work, psychology, or related field with a preferred minimum of two (2) years clinical intervention experience in serving youth with SED or emerging adults with mental health conditions. Ability to create effective relationships with individuals of different cultural beliefs and lifestyles. Effective verbal and written communication skills. Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community. Ability to develop and deliver case presentations. Ability to analyze complex information, and to define and solve problems. Ability to work effectively in a team environment. Ability to work in partnership with peer/family support specialists with lived experience. Education / License : A minimum of a bachelor's degree in a social or behavioral science or other related acceptable field with one to three years' experience or training in social services. Physical/Emotional/Social - Skills/Abilities: This position requires utilizing a personal, dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment. This position also requires that the employee have an F Endorsement on his/her Driver License to be available to transport individuals as needed. Required to be certified in and adequately implement verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, running, and walking. Physical de-escalation techniques will only be implemented at Helen Ross McNabb Center facilities, and not in community settings. Additionally, an essential job function is a reliable, predictable 40 hour per week job, on site and in the community, with regular attendance. Hearing of normal and soft tones. Close eye work. Valid driver's license. Lifting up to 50lbs. Frequent sitting, standing, walking, bending, stooping, and reaching. Location: Knox County, Tennessee Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. PIb6acc387b5d9-37395-40014060

Keywords: Helen Ross McNabb Center, Knoxville , FEI Care Coordinator, Social Services , Knoxville, Tennessee